Refund policy

Thank you for shopping with Kreyoluxe. Please review our policy carefully before making a purchase.

All Sales Are Final

All purchases made through Kreyoluxe are final sale. We do not accept returns, exchanges, or refunds once an order has been placed.

Please review product descriptions, sizing information, and your order details carefully before completing your purchase.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To report an issue, contact us through our website and include:

• Your order number

• A description of the issue

• Clear photos of the item and packaging

If the issue is confirmed, Kreyoluxe may offer a replacement or store credit at our discretion.

Order Changes and Cancellations

Once an order has been placed, it cannot be modified or canceled because orders are processed quickly.

Please ensure that your shipping address and order details are correct at checkout.

Lost or Stolen Packages

Kreyoluxe is not responsible for packages that are lost or stolen after being marked as delivered by the shipping carrier, including the United States Postal Service.

Customers should contact the shipping carrier directly if a package is missing after delivery confirmation.

Contact Information

If you have questions about this policy, please contact us through our website:

Website: orders@kreyoluxe.com